Sales assistant
Start with interest.
Arrive with context.
Turn incoming enquiries into useful conversations. Understand what the caller needs and prepare the details for the person who can help.
See an enquiry example.
Van Dijk InstallatiesDutch · Scripted example
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Enquiry prepared for the sales teamFrom the script
- Caller
- Mark de Vries
- Request
- Heat-pump quote
- Property
- Existing home, Haarlem
- Callback
- Incoming number, by an adviser
Ask the questions that matter.
Choose a short set of questions around the service, location and timing. Gather enough information to make the follow-up useful.
Give every enquiry a next step.
Route the request to the right colleague or prepare a callback with the reason for contact and relevant details.
Keep the promise realistic.
Share approved information and explain the next step. Let your team confirm quotes, unusual requests and commitments outside the assistant’s authority.
Questions.
Can it produce a quote?
Use approved prices or collect quote details according to your rules; your team confirms any quote outside those rules.